Privacy Policy
Effective Date: March 31, 2026
This policy applies to NyxCitadel public site and platform services.
1. Scope
This Privacy Policy describes how NyxCollective LLC and NyxCitadel collect, use, and protect information when you visit our website, request a demo, or use our services.
2. Information We Collect
We may collect business contact information, account profile details, service usage telemetry, support communications, and files or records submitted by authorized users. We collect only the information needed to operate, secure, and improve the service.
3. How We Use Information
We use collected information to provide and secure the platform, respond to requests, deliver support, send service communications, and improve product quality and performance.
4. Data Sharing
We do not sell personal information. We may share data with subprocessors that support hosting, storage, analytics, or communications under contractual obligations that require confidentiality and appropriate safeguards.
5. Security Safeguards
NyxCitadel applies administrative, technical, and physical safeguards designed to protect data from unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is guaranteed to be 100% secure.
6. HIPAA and PHI
When required, we execute a Business Associate Agreement (BAA). Customer organizations remain responsible for determining permitted uses and disclosures of PHI and for configuring user access appropriately.
7. Retention
We retain information for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Customers may request export or deletion as allowed by contract and applicable law.
8. Your Choices
You may request updates or corrections to business contact information, opt out of non-essential marketing messages, and submit privacy-related requests through the contact channels below.
9. Policy Updates
We may update this policy periodically. Material changes will be reflected by an updated effective date and, when appropriate, additional notice.
10. Contact
For privacy or security questions, contact us at privacy@nyxcitadel.com or sales@nyxcitadel.com.